Nowadays , everyone’s goal is to make their happy customers even happier. But most businesses try too hard when really the answer is easy: respond to your customer’s reviews. If you have many customer responses and want to capture more market through digitally then, Digital Marketing Agency In Malad is there to make your business stronger and maintain your relation with your customer healthier with your brand or business. Do you know that whenever you respond to a review, the reviewer gets an email notifying them of it? Just knowing that their feedback got a response is usually sufficient to get a smile out of them.
As well, it’s just polite. Our parents have all taught us this simple rule: if you receive a compliment, you need to say thank you.
Tip #1: Respond Quickly
If your response is quicker and positive, customers will feel like you’re actively listening.
Tip #2: Personalize Each Review
Sometimes you may want to immediately blow through a lot of reviews by using a basic template like “Thanks for the 5-star review!” Don’t respond to that. Personalize each review to the customer by responding to anything they wrote and using their names.
Tip #3: Show Your Personality
People are treating you like a person, not a business or services, so let them see some of your business’s personality. Just ensure that it’s the right time to show it. Sometimes, it is better to come off as professional.
Tip #4: Ask For Reviews
You need to constantly ask for reviews if you can because if you don’t, most of your reviews will be only negative reviews. There are various ways to do this, whether it’s a sign by your front counter, asking every customer personally or also sending a link for them to leave a review on.
Tip #5: Respond To All Reviews
Sometimes people want to hear that you’re sorry and that you’re going to rectify it. In fact, according to one survey, 33% of customers changed their reviews to a positive one after a response and 34% deleted their original review! Not only that, Google has reported that it helps your search presence if you respond to your reviews.
Tip #6: Reviews Matter
No matter what type of business or services you are, having reviews matter. It used to be only restaurants, but now we look at reviews for every business and services we visit. In fact, 93% of customers say that online reviews impact their buying decisions. With that in mind, ensure that you're doing you best to generate and respond to all reviews.
Our Online Reputation Management
If you’re interested in a simple way to generate and respond to reviews, we are here to get you covered. Our online reputation management service allows you to compile reviews from all different review sites into one easy-to-use dashboard to allow quick responses. We can monitor your reviews, accumulate your customer’s information and generate them for you! Interested? Call us today at +91 22 42953077or email us at info@crayoninfotech.com!
About Crayon Infotech
Crayon Infotech is a full-service Digital Marketing Agency in Mumbai focused on making your business the best in its industry. We believe that each business has individual needs that should be based on specific goals. Since being established in 2000, Crayon Infotech has worked with over 50+ businesses. Crayon Infotech is located in Malad west, Mumbai.
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